Apologies first off...as this will be ranty. Sorry, I can't help myself today as this is two-fold; one supporting local business in general and secondly my own personal business.
It's a Friday of an inexplicably odd week. Tuesday was bustling, Wednesday was empty, and Thursday was meh. Yesterday though, a man came into return an Easter flag for his wife. She just decided she didn't like it, even though it had been 2 days beyond our exchange policy. I didn't even mention that but I did explain we have an exchange only policy and since she was not present, I wrote out a merchandise credit to be used within an entire year on anything in the shop. He was a bit befuddled, you know, just following orders, and took it dutifully. Not 45 minutes later, *ding* she had posted on our Facebook page -- asking what the return policy was...I reiterated exactly what is printed at the bottom of EVERY receipt. And then she goes and says this:
But lastly, as I'm reading these acrid words of hers and I'm reaching inside me to find a way to respond politely. I'm thinking about a friend of mine dying of cancer right now and that I too may come out of remission and find myself to with years shortened. But no, this lady wants her $25 back and wants to waste both our precious remaining days on a trivial, silly flag.
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